Payment of orders:
• Online payment Przelewy24 - 100% prepayment;
• Payment to bank account: payment details will be provided after selecting the delivery method;
Order processing time.
Orders are processed within 1-3 business days. 98% of packages arrive in 1 day :)
Then the shipping company is responsible for the delivery time of 2-3 days, depending on the distance of the recipient.
Delivery of goods - InPost
In our online store, we offer convenient delivery of orders via InPost. You can choose delivery to a parcel locker or courier delivery.
Delivery options:
InPost parcel lockers - fast and convenient option to collect the order 24/7.
InPost courier - delivery directly to the indicated address.
Delivery processing time:
Standard delivery time is 1-3 business days from the moment of sending the parcel.
After sending the order, you will receive a tracking number, which will allow you to monitor the status of the shipment.
Shipping costs: InPost parcel lockers: PLN 12.00 PLN InPost courier: PLN 15.00
Free delivery for orders over PLN 150.00.
Tracking the shipment: After sending the order, you will receive an e-mail or text message with the shipment number, which will allow you to check its status on the InPost website.
Additional information:
Orders placed before 12:00 are shipped the same day.
If you have any questions about the delivery, contact us at the e-mail address: g.codenails.pl@gmail.com or by phone: +48575454891.
Return of goods
The customer has the right to return the goods purchased in our online store within 14 days of receiving the shipment, in accordance with applicable law.
Return conditions:
The returned product cannot be opened or used. Due to health and hygiene reasons, we do not accept returns of opened nail polishes and other cosmetics.
The goods must be in their original, undamaged packaging.
The return should be reported via the return form or by contacting us by email at g.codenails.pl@gmail.com.
The customer bears the cost of the return shipment, unless the return is due to a store error or a product defect.
Return procedure: Complete the return form and send it to us by email. Pack the product in a way that protects it from damage. Send the package to the following address: Siechnice, 55-011, ul. Zielona 48A.
After receiving and verifying the return, we will refund the amount within 14 days to the indicated account or payment method.
For questions regarding returns, please contact: g.codenails.pl@gmail.com or +48575454891.
Exchange
Exchange of goods for other ones is done on the same terms as return. However, in the case of exchange, you should inform us about the products to be exchanged - preferably by e-mail, phone or by attaching such information to the package with the returned goods. After receiving the shipment and updating the order, we will contact you (by e-mail or phone) to confirm the details of the exchange. Any cost of re-shipping the goods is borne by the buyer. If you want to speed up the exchange procedure - return the non-matching products and place a new, separate order. Follow the return procedure described above.
Complaint about the goods
If the received product is defective or damaged, the customer has the right to file a complaint in accordance with applicable law.
Complaint conditions:
Complaints are subject to products with manufacturing defects or damaged during transport.
Complaints do not cover damage resulting from improper use of the product.
To file a complaint, contact us by e-mail: g.codenails.pl@gmail.com and send photos of the damaged goods along with a description of the problem.
Complaint procedure:
1. Submit a complaint by sending a description of the defect and photos to the e-mail address g.codenails.pl@gmail.com.
If the Customer notices damage to the package during transport, a damage report must be prepared in the presence of the Supplier.
2. After verifying the complaint, we will inform you about the next steps.
We will make every effort to ensure that the submitted complaints are considered as soon as possible, but no later than 14 days from the date of receipt of the Complaint by the Store.
3. If the complaint is accepted, the customer may receive a new product or a refund.
4. The refund will be made within 14 days of the positive consideration of the complaint. In case of questions regarding the complaint, please contact: g.codenails.pl@gmail.com or +48575454891
